A longer post on the Shaw->Telus Saga
8 days ago the shaw tech came to make the switch. It kind of worked, but we weren’t getting voice mails and didn’t hear the phone ring often. One day I picked up voice mails remotely and it worked - it didn’t twig I was using Telus’s voice mail system and not Shaw’s. It turned out Shaw’s and maybe Telus’ customers would be routed to our shaw service, but all other providers were being routed to Telus and went straight to voicemail.
Tuesday night I figured out what was going on when Lisa didn’t receive the message I left during the day. I called Shaw, they said the would look into it. I called shaw again Wed. morning. They said call Telus. I called Telus, they said shaw missed a step. I called Shaw, they said it was Telus. I said Telus said Shaw missed a step and didn’t port the number over. Shaw agreed and said they would port the number over within 24 hours. I said how about 24 minutes. They said it can take up to 24 hours. 18 hours later and about an hour on the phone on hold, I now have local phone service.
I should call them up and ask for a years free service and see what I get. All this work so I have one less transaction to worry about a month (and saving about $100/year on my phone bill).